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Handling Hard Conversations
*A great workshop to take after Everyday Active Listening 
Welcome to Handling Hard Conversations
Navigating a tough conversation at work or home gets much easier when you know how to structure your approach. This workshop shows that respecting the other person's independence and framing your message carefully can instantly lower their guard. When you are in a grounded, safe environment, people are far better equipped to hear hard truths, receive critical feedback, or process life changes without shutting down or becoming defensive. The tools presented in this workshop highlights education and frameworks to stay composed, reduce resistance, and guide intimidating talks toward meaningful resolution. For the best experience, work through the sections in numerical order (1.1, 1.2, 1.3, etc.). I reference earlier material as we go, so staying in order ensures you don't miss important context!
What You Will Walk Away With
Understand how respecting autonomy and framing messages carefully can reduce defensiveness and build a safe environment.
Learn simple ways to stay composed, shift away from a confrontational mindset, and lower power barriers during tough talks.
Get practical ideas that help identify conflict triggers, navigate disagreements calmly, and use an end-to-end process for lasting resolution.
Structure
Learning Session 1: Foundations
What to Expect: This introductory session shows participants how to recognize when they are operating in a "defend and win" mindset, relay messages to lower power barriers, and use non-defensive communication to navigate tough discussions.
Learning Session 2: Perspective
What to Expect: In this session, we will explore what shapes our perspective and what builds trust when topics get uncomfortable.
Learning Session 3: Action
What to Expect: In this learning session, we will explore how to spot what sets off arguments and practice simple tools to work through disagreement calmly.
Learning Session 4: Integration
What to Expect: In this final session, we explore how to prepare for, navigate, and follow through on difficult conversations using a start-to-finish process to resolve conflict constructively.
Conclusion
What to Expect: In this final section, we’ll wrap up the workshop with a quick recap of the key takeaways. From there, you’ll complete the last Knowledge Check. Thank you for your participation, check out the other workshops!